Parcel tracking — now right on our website

31 October 2026

To make things easier for our clients, we have added parcel tracking by tracking number to our website. You no longer need to message a manager to find out where your order is: enter the number your seller provided and instantly see your parcel’s route to our warehouse in China.

How to track a parcel — 3 steps

1. In the Pinduoduo, Taobao or 1688 app, open the order and tap 查看物流 — it shows the tracking number (快递单号 or 运单号). Copy it.
2. On our website, tap “Track parcel” — in the top bar, or in the menu on your phone.
3. Paste the number and tap “Track”. The courier — ZTO, YTO, Yunda, SF and others — is detected automatically.

What the statuses mean

• 已揽收 — the courier picked up the parcel from the seller
• 运输中 — the parcel is moving within China
• 派送中 — the parcel is out for delivery to our warehouse
• 已签收 — the warehouse has received the parcel — it is with us

What happens next

The warehouse sends us a list of received parcels every day. Your manager on WhatsApp +996 700 11 1688 will share the weight, photos and statuses to Bishkek — and soon all of this will be in your personal account.

Tip: bookmark the tracking page to check your parcels even faster.